How to raise a complaint in your scheme

A women complaining about her sectional title scheme

Dear Newsletter Reader,

As April comes to an end, we continue with the letters G and H in our A - Z Community Scheme series.

In order to understand the building blocks of a well-managed community scheme, in this edition:

Sarah provides a step-by-step guide on how to raise a complaint in your scheme.
Sarah explores how the City of Cape Town's fixed charges should be split in schemes.
Upcoming event - Reside Summit

CONTENT CORNER

How to raise a complaint in your community scheme | A step-by-step guide for grievances

In this article, Sarah explores how to effectively raise and resolve complaints in sectional title schemes and HOAs, highlighting the importance of internal dispute resolution, before escalating matters to the Community Schemes Ombud Service.

How should your body corporate recover the City of Cape Town's fixed charges?

In this article, Sarah explores whether fixed charges in Cape Town community schemes should be split by participation quota or the City’s schedule, and outlines the clear, practical answer.

UPCOMING EVENTS

Zerlinda van der Merwe will be participating as a panelist on Thursday, 21 May 2026, from 16h30 to 17h00.

The session, titled “The Evolving Tenant-Landlord Relationship: Legal Changes, Disputes, and Technology,” will explore key shifts shaping the industry today.

The event will take place at the Sandton Convention Centre.

If you are interested in finding out more information or attending the event, please use the button below.

INTERNAL DISPUTE RESOLUTION SERVICE

Internal Dispute Resolution - TVDM Consultants

“It is our attitude at the beginning of a difficult task which, more than anything else, will affect its successful outcome.” – William James

Zerlinda van der Merwe and Nicole Tavares

We trust that these insights continue to add practical value, to you and your scheme, as we work our way through the alphabet. If you have any topic suggestions, please email them to info@tvdmconsultants.com - we would love to hear from you!